Refund policy

At VITA Skincare, we truly value your trust and strive to provide the highest quality natural skincare products. Please take a moment to review our return and refund policy.

Why We Do Not Accept Returns on Soaps

Our products fall under personal care and hygiene items.
For safety and health reasons, we are unable to accept returns or resell any product once it has been delivered, as we cannot ensure it has been stored or handled under hygienic conditions after delivery.

This policy helps us maintain strict hygiene standards and ensures that every customer receives products that are safe, fresh, and uncontaminated.

Returns & Refunds

As a general policy, we do not offer returns or refunds on delivered products.

Damages or Incorrect Orders

We understand that issues can happen, and we’re here to help.

Please inspect your order upon delivery and contact us within 24 hours if:

  • The product is damaged, defective, or leaking
  • You have received the wrong item

Kindly share clear photos or videos at vitaskincaresolution@gmail.com

so we can review the issue.

Once verified, we will arrange a replacement or refund, as applicable.

Eligibility in Exceptional Cases

In rare situations where a return is approved:

  • The request must be made within 7 days of delivery
  • The product must be unused, unopened, and in original packaging
  • Proof of purchase is required

Returns without prior approval will not be accepted.

Non-Returnable Situations

We are unable to accept returns in the following cases:

  • Used or opened products
  • Partially used items
  • Products returned due to personal preference or dissatisfaction after use
  • Skin reactions, as results may vary for different skin types
  • Sale items or gift cards

We always recommend doing a patch test before full use.

Exchanges

We do not offer direct exchanges.
If eligible, you may place a new order separately.

Refund Process (If Approved)

Once your case is reviewed and approved:

  • Refunds will be processed to your original payment method
  • It may take 5–10 business days to reflect in your account
  • Additional delays may depend on your bank or payment provider

If you have not received your refund after 15 business days, please contact us.

Return Address (If Applicable)

201, Victory Apartment,
Near Ketan Apartment,
EME Road, Fatehganj,
Vadodara – 390002

Contact Us

For any questions or assistance, feel free to reach out:
vitaskincaresolution@gmail.com